Privacy Policy

Last Updated: October 9, 2026

At SAVIRAA, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website or place an order, how we use it, when we share it, and the choices available to you.

1. Information We Collect

When you browse our website, contact us, or purchase products, we may collect the following types of information, depending on how you interact with our store:

  • Personal details: Your name, email address, telephone number, billing address, and shipping address.
  • Order information: Products purchased, order history, payment status, delivery details, and refund or return requests.
  • Payment information: Payment status, transaction references, and information needed to process your purchase. Card or other payment credentials may be processed directly by the relevant payment provider.
  • Communication details: Information you provide when contacting customer support, submitting a form, or sending feedback.
  • Technical information: IP address, browser type, device information, website activity, and similar diagnostic data where collected.
  • Cookie information: Information collected through cookies and similar technologies, subject to your preferences and applicable requirements.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Arranging shipping, delivery, returns, replacements, and refunds.
  • Sending order confirmations and important service updates.
  • Responding to questions and providing customer support.
  • Processing payments and preventing suspected fraud or unauthorised transactions.
  • Maintaining, securing, and improving our website and shopping experience.
  • Meeting applicable legal, accounting, tax, and regulatory obligations.
  • Sending promotional messages where permitted by law and, where required, with your consent.

3. WooCommerce and Website Operations

Our online store may use WooCommerce and WordPress to operate the website and manage orders. Information may be processed to maintain shopping carts, complete checkout, manage customer accounts, provide order history, and support website security.

We may also use hosting providers, website maintenance services, security tools, and other technical service providers to operate our store.

4. Payments and Payment Security

Payments may be handled by third-party payment gateways or service providers. These providers process payment information under their own terms, privacy policies, and security procedures.

SAVIRAA does not intend to store complete payment card credentials on its website unless a specific payment service is configured to do so lawfully and securely. Please review the privacy information of your selected payment provider for further details.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the store function properly and improve your experience. Depending on the website configuration, these may include:

  • Essential cookies: Support shopping carts, checkout, security, and other core website functions.
  • Preference cookies: Remember certain choices and settings.
  • Analytics cookies: Help us understand website traffic and usage, where enabled.
  • Marketing cookies: Help measure advertising or personalise promotions, where enabled and permitted.

You can manage cookies through your browser settings and any cookie preference tools provided on our website. Blocking essential cookies may affect shopping cart, checkout, or account functionality.

6. When We Share Information

We do not sell your personal information as part of our ordinary business. We may share relevant information with trusted third parties when needed to operate our store or meet legal obligations, including:

  • Payment providers: To process transactions and refunds.
  • Delivery partners: To ship and deliver your orders.
  • Technology providers: To host, maintain, secure, and operate our website.
  • Analytics and marketing providers: To measure website performance or support marketing activities where enabled and permitted.
  • Professional advisers: Such as legal, accounting, or compliance advisers where necessary.
  • Authorities: Where disclosure is required by applicable law or a valid legal process.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, recordkeeping, and legal compliance.

Retention periods depend on the type of information, why it was collected, and any applicable legal requirements. When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to legal obligations.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, online transmission, or storage system can be guaranteed to be completely secure.

You should keep your account credentials confidential and contact us if you suspect unauthorised activity involving your account or order.

9. Your Privacy Rights and Choices

Subject to applicable law, you may be able to request access to your personal information, correction of inaccurate details, deletion of information, or withdrawal of consent where processing is based on consent.

You may also opt out of promotional emails by using the unsubscribe link in the message, where available, or by contacting us. Essential order and service communications may still be sent when necessary.

To submit a privacy request, use the contact details listed at the end of this policy. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly collect children’s personal information in circumstances where parental consent or another legal basis is required and has not been obtained. If you believe a child has provided personal information improperly, please contact us.

11. Third-Party Websites

Our website may contain links to external websites, social media platforms, payment services, or other third-party resources. We do not control the privacy practices of those services.

When you visit an external website, please review its privacy policy before providing personal information.

12. International Data Processing

Some of our service providers may process or store information in locations outside your state or country. Where applicable, we will take reasonable steps to ensure that such processing complies with relevant data protection requirements.

13. Legal Compliance in India

We aim to handle personal information in accordance with applicable Indian laws and regulations, including relevant data protection and consumer protection requirements. The rights available to you and our obligations may depend on the law applicable to your circumstances.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, service providers, or legal requirements. Any revised version will be published on this page with an updated date.

We encourage you to review this page periodically to stay informed about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us using the details below.

  • Brand: SAVIRAA
  • Email: [Add your customer support email]
  • Phone: [Add your customer support phone number]
  • Business Address: [Add your registered business address]

Thank you for trusting SAVIRAA with your shopping experience.