Refund and Return Policy

Last Updated: October 9, 2026

At SAVIRAA, we want you to shop with confidence. This policy explains how to request a return, replacement, or refund if there is a problem with your order. Please review the conditions below before making a purchase.

1. Return Eligibility

Because SAVIRAA offers beauty and personal care products, certain items may be subject to hygiene and safety restrictions. Return eligibility depends on the condition of the product and the reason for the request.

You may contact us to request assistance if:

  • You received a damaged or defective product.
  • You received an incorrect item or shade.
  • The product is materially different from its description.
  • Your order has another issue that may qualify for a return or refund under applicable law or our store policies.

Products that have been opened, used, or damaged after delivery may not qualify for a return for reasons of personal preference, to the extent permitted by applicable law. This restriction does not remove any rights you may have for defective, incorrect, or misrepresented products.

2. Reporting a Damaged, Defective, or Incorrect Order

Please inspect your order after delivery. If you notice a problem, contact our customer support team as soon as reasonably possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number.
  • The name of the product concerned.
  • A brief description of the issue.
  • Clear photographs or videos showing the product and any visible damage, incorrect item, or packaging issue, where available.

The suggested reporting period helps us investigate delivery issues promptly. It does not override any mandatory rights or remedies available to you under applicable law.

3. How to Request a Return or Replacement

  1. Contact us using the customer support details listed below.
  2. Provide your order number and explain the reason for your request.
  3. Share supporting photographs or other information if requested.
  4. Wait for our team to review your request and provide return or replacement instructions.
  5. If a return is approved, follow the instructions provided by our support team.

Please do not send products to an address without receiving return instructions from us.

4. Non-Returnable Items

Subject to applicable law, the following items may not be eligible for return due to hygiene, safety, or product-condition concerns:

  • Opened or used makeup and personal care products.
  • Products damaged through improper use or storage after delivery.
  • Items returned without required accessories or packaging, where these are necessary to assess the claim.
  • Products returned for a change of mind where the applicable return conditions are not met.

These exclusions do not apply where a return, replacement, or refund is required by law, including for eligible defective, incorrect, or misdescribed goods.

5. Refund Approval

Once your request has been reviewed, we will inform you whether it has been approved and whether a return, replacement, or refund is appropriate.

Refunds may be approved for eligible orders where, for example:

  • A product arrives damaged or defective and a refund is the appropriate resolution.
  • An incorrect product was delivered and a replacement is unavailable or a refund is otherwise appropriate.
  • An order is cancelled after payment and the amount is refundable.
  • A refund is otherwise required under our policies or applicable law.

6. Refund Processing Time

Once approved, refunds will generally be initiated within 5–10 business days. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Where possible, refunds will be issued through the original payment method. If an alternative method is necessary, we will coordinate with you and follow applicable payment and legal requirements.

If you have not received an approved refund after a reasonable period, please contact us with your order number and refund details.

7. Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or materially misdescribed product, we will communicate the appropriate return or collection arrangements in accordance with our policy and applicable law.

For other approved returns, any applicable return shipping costs will be communicated before the return is arranged. We will not impose charges that are prohibited by applicable law.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation may be possible before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may contact us to discuss the options available under this policy and applicable law.

If a prepaid order is successfully cancelled, any applicable refund will be processed according to the refund procedure above.

9. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us. We may check the shipment status with our delivery partner and investigate the issue.

If an order is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution, such as a replacement or refund, subject to applicable law.

10. Exchanges and Replacements

Exchanges and replacements are subject to product availability and approval. If the requested item or shade is unavailable, we may offer an appropriate alternative or refund where applicable.

Please wait for our instructions before sending any item back to us.

11. Promotional Items and Discounts

Refunds for discounted products, bundle offers, or promotional purchases will be calculated based on the amount paid and the circumstances of the return. Any adjustment will be explained to you and will comply with applicable law.

12. Consumer Rights

This policy is intended to explain our standard return and refund process. It does not exclude, restrict, or replace any rights or remedies available to consumers under applicable Indian law.

13. Contact Us

For return, replacement, cancellation, or refund assistance, please contact SAVIRAA using the details below.

  • Brand: SAVIRAA
  • Email: [Add your customer support email]
  • Phone: [Add your customer support phone number]
  • Business Address: [Add your registered business address]

Please include your order number in all communications so that we can assist you more efficiently.

Thank you for shopping with SAVIRAA. We appreciate your trust and the opportunity to resolve any issues with your order.